1. MAIN PREMISES CONCERNING USER PRIVACY AND DATA PROTECTION
We believe that user privacy and the protection of personal data are human rights.
We have a duty to respect individuals within our data systems.
Data is a liability and should only be collected and processed when absolutely necessary.
We do not approve of spam and therefore we will never sell, lend, distribute or publish your personal data.

2. THE DATA CONTROLLER
Identity: Visual Online Solutions S.L. – Tax Identification Number (CIF): B64979768
Postal address: Sor Rita Mercader, 7 Baixos Igualada 08700 Barcelona
Tel: +34 938 036 107
Email: elia@boxcom.es
Data protection and privacy contact: elia@boxcom.es

3. PURPOSE
3.1 For what purpose do we process your personal data?
At Visual Online Solutions S.L. we process the data provided by data subjects for the following purposes:
3.1.1 Site Visitation Tracking (Google Analytics)
Like most websites, we use Google Analytics (GA) to track user interaction. We use these data to determine the number of people who use our website and to better understand how they find and use the sections within the site.
Although GA records data such as geographical location, the device, the Internet browser and the operating system, this information is not used by Visual Online Solutions SL to draw up profiles or for any other reason. We are not able to use these data to personally identify a user. GA also stores the user’s IP address, a piece of data with which we can identify you personally, but Google does not allow us access to this information.

At Visual Online Solutions SL., we consider GA to be a third-party data processor (see Heading 5).
GA uses cookies, which are specified in the Google Developer Guides. By disabling the use of these cookies in the user’s browser, it will stop any part of their visit to the pages of this website from being tracked.

3.1.2 Managing the sending of requested information
Any requests for information or answers to queries should be done by sending an email to: elia@boxcom.es
The data will be received in an email account belonging to Visual Online Solutions S.L. and will be stored and used to provide answers to queries, information on services, quotations and/or commercial actions. These emails and the data they contain will not be transferred to third parties.

PLEASE NOTE: As a user, try not to enter personal or sensitive data in the text field, as this field is not designed for this purpose and Visual Online Solutions SL does not have the measures to verify them in this respect.

3.2 How long will we store your data?
The personal data you provide us will be stored until the data subject asks us to erase them, exercising his/her data protection rights.

4. LEGAL GROUNDS
In accordance with our business and our IT systems, this website has been designed to comply with the following national and international laws with regards to personal data protection and user privacy:
EU General Data Protection Regulation 2018 (GDPR) EU 2016/679
The compliance of this website with the abovementioned regulation means that it is probably also compatible with the data protection and user privacy laws established by many other countries and regions. If you are not sure whether this website complies with the specific data protection and user privacy laws in your country of residence, you should contact our Data Controller (details under Heading 2) to get the relevant clarifications.

5. RECIPIENTS
We use a third-party service (Amazon Web Services, Inc., through its subsidiaries and branches in the European Union) to process and store data on our behalf. This third-party service acts in these cases as a Data Processor.
This service has been chosen carefully by Visual Online Solutions S.L. according to its level of maturity in compliance with the regulations specified under Heading 4. The service used is located in the USA and is fully compliant with the EU-US Privacy Shield
Others:
Google Analytics (Privacy Policy): See details under Heading 3, Section 3.1.1, and in our cookie policy.

6. RIGHTS

6.1 What are your rights when you provide us with your data?
Any individual has the right to obtain confirmation of whether Visual Online Solutions SL. is processing their personal data or not.
Data subjects have the right to access their personal data, as well as to request the rectification of inaccurate data or, where appropriate, request its erasure when, amongst other reasons, the data is no longer necessary for the purposes for which it was collected.
In certain circumstances, data subjects can ask for the restriction of the processing of their data, in which case we will only keep the data for the exercise or defence of legal claims.
In certain circumstances, and for reasons related to their particular situation, data subjects may object to the use of their data. Visual Online Solutions SL. will stop processing those data, except in the case of compelling legitimate reasons or for the exercise or defence of possible legal claims.
6.2 How can you contact us to exercise your rights?
There are various means of contact available to users in order to exercise their rights regarding the use of their personal data by Visual Online Solutions S.L. You can send a written request, exercise your rights in person, or send an email to elia@boxcom.es

You can also submit a request to exercise your ARCO rights (Access, Rectification, Cancellation or Opposition) by using the contact form that Visual Online Solutions SL. can provide to data subjects.In order to exercise your ARCO rights (Access, Rectification, Cancellation or Opposition), the data subject who contacts Visual Online Solutions SL. must be able to demonstrate their identity so the Data Controller can verify it against the stored data. As the Data Controller of the data provided in the forms on this website, in the event of any notification by a data subject of their wish to exercise any of their rights to the access, rectification, erasure and opposition in relation to their personal data, Visual Online Solutions SL. will inform the data subject about the actions resulting from their request within a maximum of one month (this may be extended to two additional months in the case of particularly complex requests, the data subject being notified of any such extension during the first month).

7. SOURCE
All data are collected directly from the website and always after the data subject has provided them through the forms set up for this purpose. They are not collected by any other means.
The cookies policy used on this website is detailed on the site, and cookies will only be stored on the user’s browser after the user has given his/her express consent (never by omission or continued browsing). The level of cookie registration can be varied at any time by the user by means of the tool provided by the website itself.

8. SECURITY BREACHES
Visual Online Solutions SL. will report any security breaches that affect the database used by this website, or that affect any of our third-party services, to all data subjects whose data may have been affected, as well as the competent authorities, within 72 hours of the detection of the breach.

9. SECURITY MEASURES
In accordance with the provisions of current legislation on personal data protection, the DATA CONTROLLER complies with all the provisions of the law on the protection of personal data under its control, and manifestly with the principles described in Article 5 of the GDPR, whereby they are processed fairly, lawfully and transparently in relation to the data subject, and that they are adequate, pertinent and limited to what is necessary in relation to the purposes for which they are processed.
The DATA CONTROLLER guarantees that it has implemented the appropriate technical and organizational policies to apply the security measures established by the GDPR in order to protect the rights and freedoms of users, and that it has provided said users with the appropriate information for them to exercise these rights.